Last reviewed 2026-10-04
Accessibility Statement
We build this site to be usable by keyboard, by screen reader and with motion disabled. Here is what we have done, what we target and how to tell us when we have got it wrong.
Is this site accessible by keyboard and screen reader?
Yes. Every interactive element is keyboard operable with a visible focus ring, headings follow a logical order, forms announce their errors, and all animation is disabled under reduced-motion settings. If you hit a barrier, tell us and we will fix it.
Our commitment
Pro Emergency Appliance Repair aims to make this website usable by as many people as possible, including people using screen readers, keyboard-only navigation, screen magnification, voice control or reduced-motion settings. We treat accessibility as part of building the site rather than as a later audit.
We target conformance with the Web Content Accessibility Guidelines version 2.1 at Level AA. That is a target we work toward and test against, not a certification we claim to hold.
What we have done
Keyboard navigable end to end
Every interactive element is reachable and operable by keyboard alone. A skip-to-content link is the first focusable item on every page, and the mobile menu traps focus while open and closes on Escape.
Visible focus on everything
Every link, button, input, select and accordion has a high-contrast amber focus ring at three pixels with offset, so keyboard position is never ambiguous. Focus styling is never removed.
Semantic structure
One h1 per page, headings in order without skipped levels, real landmark elements for header, navigation, main and footer, and lists marked up as lists. Breadcrumbs use an ordered list with aria-current on the present page.
Reduced motion respected
All animation and transition is disabled under prefers-reduced-motion, including the scroll reveal, the brand marquee and the pulse indicator. Nothing essential is conveyed by motion alone.
Touch targets at 44 pixels
Interactive controls meet a minimum of 44 by 44 pixels on touch devices, including the mobile menu items, form fields and the sticky call bar button.
Text alternatives
Every image carries descriptive alt text. Decorative icons are hidden from assistive technology. Image placeholders awaiting final assets expose their intended description through an accessible label rather than appearing as broken content.
Forms with announced errors
Every field has a persistently visible label, not a placeholder standing in for one. Validation errors are announced through an aria-live region and linked to the field with aria-describedby and aria-invalid.
Accordions that behave predictably
FAQ accordions use native details and summary elements, so they work without JavaScript and announce their expanded state correctly. All start closed and only one opens at a time.
No motion or audio autoplay
Nothing plays automatically, nothing flashes, and there are no carousels that advance on their own. The only moving element is the brand strip, which pauses on hover and is disabled under reduced motion.
Contrast and resizing
Body and heading text targets a contrast ratio of at least 4.5 to 1 against its background. The layout reflows without horizontal scrolling from 360 pixels upward and tolerates text resizing to 200 percent.
Known limitations
Stating these is more useful than claiming perfection, so here is what we know is imperfect.
Embedded maps. Service area maps are provided by Google Maps in an iframe. We control the accessible title on that frame but not the accessibility of its interior. Every piece of information conveyed by a map is also stated in page text, so no content is available only inside the frame.
Image placeholders. Image slots awaiting final photography render as labelled placeholders that announce their intended description. These are temporary and will be replaced by real images with full alt text.
Long ZIP code lists. City pages list every ZIP code we cover, which on a large metro runs to well over a hundred links. Lists above sixty entries are collapsed behind a closed disclosure so screen reader and keyboard users are not forced to traverse the whole set, but it remains a dense region to navigate.
How we test
Pages are checked by keyboard alone from the skip link through to the footer, verified against an automated accessibility scan, inspected at widths from 360 to 1536 pixels for reflow and horizontal scrolling, and reviewed with reduced-motion settings enabled. Automated tools catch only a portion of real barriers, which is why keyboard testing is done manually.
Booking by phone instead
If any part of this site is a barrier for you, call (844) 578-2720 and a dispatcher will do everything the site does: confirm coverage for your ZIP code, tell you the price band for your appliance and book your appointment. Nothing on this website is the only route to our service, and the phone line is the fastest route regardless.
Reporting a problem
If you encounter something you cannot use, please tell us. Email info@proemergencyappliancerepair.com with "Accessibility" in the subject, or call (844) 578-2720. Describing the page, what you were trying to do and the assistive technology you were using helps us reproduce it quickly.
We aim to acknowledge reports within five business days and to fix genuine barriers rather than explain them away. Where a fix will take longer, we will tell you what the timescale is and offer an alternative way to get what you needed.
One call confirms coverage, cause and cost.
Give the dispatcher your ZIP code and a short description of what the appliance is doing. You will hear whether you are covered, what the likely fault is, roughly what band it falls in, and when a technician can reach you. No deposit required.
Mon to Sun, 8:00 AM to 5:00 PM EST. Call us any day between 8:00 AM and 5:00 PM EST.