Urgent dispatch
Emergency Appliance Repair
Read the triage list before you call. Some appliance faults need your gas utility or 911 first, and knowing which is which matters more than how fast we can get there.
What should I do first in an appliance emergency?
Make it safe before you make the call. Unplug the appliance or switch off its breaker, close the water or gas valve, and move people clear. Then phone (844) 578-2720. If you smell gas or see smoke or sparking, leave the building and call your utility or 911 first.
Call (844) 578-2720 for the next available window.
Is this an emergency?
Call us now
- A full refrigerator that is warming up, with food at risk
- A washer or dishwasher that is actively leaking onto the floor
- A burning smell coming from the dryer during or after a cycle
- An oven that will not switch off, or a control panel stuck in a cycle
- A freezer that is thawing, especially a chest freezer holding bulk food
Call your utility or 911 first
- A gas smell anywhere near the appliance. Leave the building first, then call your gas utility or 911 from outside
- Sparking, arcing or smoke from an appliance or its outlet
- Standing water that has reached an electrical outlet or an extension lead
- Any active fire, however small. Do not open an oven or dryer door to check
We are an appliance repair company, not an emergency service. For any of the above, the utility or the fire service must come first. Guidance: US Fire Administration home fire prevention (opens in a new tab) and CPSC appliance recall notices (opens in a new tab) .
Shut it off safely
Unplug it
Pull the plug if you can reach it safely and the area is dry. If you cannot, switch off the breaker for that circuit at the panel instead.
Close the water valve
For a washer, dishwasher, refrigerator or ice maker, close the supply valve behind or beneath the appliance. Turn it clockwise until it stops.
Close the gas valve
For a gas range, oven or dryer, close the appliance shut-off valve on the supply line. If you smell gas, leave the building and call from outside instead.
Clear the area
Move people, pets and anything flammable away. Mop standing water so it cannot reach an outlet, and leave the appliance switched off until a technician arrives.
What same-day realistically means
Same-day service in your area means a technician arrives before the end of the working day, not within the hour. Whether it happens depends on three things: how early you call, how many technicians are already committed nearby, and whether the part your appliance needs is standard van stock or has to be ordered.
Calls placed in the morning have the best chance. By late afternoon the day is usually committed, and the honest answer becomes the first window tomorrow. A dispatcher who promises same-day without checking is guessing, so we tell you what is actually open instead.
A same-day visit also does not always mean a same-day repair. If the fault turns out to be a brand-specific control board or a sealed-system component, the diagnosis happens today and the part is fitted on a return visit. The technician tells you which situation you are in before you approve anything, and the service call is still waived when you go ahead with the repair.
Highest-urgency repairs
These are the appliances where a fault escalates fastest, either because food is at risk or because the failure mode itself carries a hazard.
UrgentRefrigerator Repair
Fridge not cooling, leaking or running constantly.
UrgentWashing Machine Repair
Washer will not drain, spin or start.
UrgentDryer Repair
No heat, long cycles or a drum that will not turn.
UrgentOven and Range Repair
Oven will not heat or bakes unevenly.
UrgentFreezer Repair
Freezer running warm or frosting over.
UrgentStove and Cooktop Repair
Burners will not light or elements stick on.
Emergency coverage by state
Emergency coverage in major cities
For routine bookings
If the appliance is broken but nothing is leaking, smoking or thawing, a normal appointment is the better route. You get a wider choice of windows and the same flat-rate pricing.
Emergency appliance repair, common questions
What counts as an appliance emergency?
A refrigerator or freezer warming up with food at risk, an appliance actively leaking onto the floor, a burning smell from the dryer, or an oven that will not switch off. Anything involving gas, smoke, sparking or fire is a utility or 911 call first, not a repair call.
Are you an emergency service?
No, and the distinction matters. We are an appliance repair company that prioritises urgent faults. For gas odours, smoke, sparking or fire, your gas utility or the fire service must come first. We can attend afterwards, and we will ask whether that has happened.
How fast can a technician actually reach me?
Urgent daytime faults are moved ahead of routine bookings wherever a technician is already working nearby. Call (844) 578-2720 and the dispatcher checks live technician positions before quoting you a window, so the time you hear reflects where vans actually are rather than a default promise.
Do you charge more for emergency callouts?
Urgent daytime faults are triaged within normal pricing where a technician is available nearby. After-hours dispatch carries a higher service call, and the dispatcher states that figure clearly on the phone before anyone is sent. You always hear the number before agreeing to the visit.
My freezer is thawing. What should I do right now?
Keep the door shut. A full freezer holds safe temperature for roughly 48 hours unopened, and about 24 hours half full. Move the most valuable items to a cooler with ice in one pass, then leave it closed. Repeatedly checking is how people lose the contents.
Can you come out at night?
After-hours emergency dispatch is available in most of our service areas, though not every ZIP code every night. Mon to Sun, 8:00 AM to 5:00 PM EST are our standard hours. Call and the dispatcher will tell you honestly what is available tonight against first thing tomorrow morning.
Same-day windows are often still open today.
We hold back part of each day for breakdowns that cannot wait, such as a warming freezer or a washer leaking onto the floor. Call now and the dispatcher will tell you honestly whether today or tomorrow morning is the earliest realistic arrival window.
Mon to Sun, 8:00 AM to 5:00 PM EST. Call us any day between 8:00 AM and 5:00 PM EST.